Contact & Billing Information

Water and Sewer Fees

• Utility customers with water and/or sewer service will receive a monthly bill. Example: Charges begin when the water and sewer connection is installed and the customer will receive the first billing the following month.
• Water and Sewer billing is one month in arrears. Example: A water and sewer bill received in February reflects water and sewer usage in January.

Availability Fees

• Property owners of a vacant Lake Santee lot or lots having no water and sewer connection will be invoiced for an availability fee two times annually. Example: Vacant lots or homes under construction that have not yet established a water and sewer connection.
• Availability fees are billed the last business day of March and September for the following six month period. Lake Santee lot owners will receive an invoice for $42.36 two times per year.
  Per ORDINANCE NO. 11-17-2022.
• A minimum monthly water and sewer fee of $132.55 will be charged to each service with a water and sewer connection regardless of the amount of water used beginning January 16, 2023.
  Per ORDINANCE NO. 11-17-2022.

	January 16, 2023
Minimum water is:	$61.00
Minimum sewer is:	$67.28
Sales tax:	$4.27
Total:	$132.55

The bill is made of up five (5) components:

• Water bond coverage (minimum payment)
• Sewer bond coverage (minimum payment)
• Water usage billed by the thousands of gallons used
• Sewer usage billed by the thousands of gallons used
• Sales tax on the water portion of the bill only

Flow Charge per 1,000 gallons
	January 16, 2023
Water:	$ 4.01
Sewer:	$ 5.22

Example: 2,500 gallons
	January 16, 2023
Water is:	$ 71.03
Sewer is:	$ 80.33
Sales Tax:	$  4.97
Total	$156.33

Due Dates

• Meters are read on the 15^th of the month
• Bills are mailed on the last business day of the month
• Water bills are due on the 20^th of the month
• Late charges and disconnection notices are mailed on the 21^st of the month
• Water disconnections are on the 12^th of the month

Disconnection of Service

• Payments on past due accounts must be received by 12:00pm on the 12^th of the month. Unpaid accounts will result in immediate disconnection of service.
• Service will be restored as soon as reasonably possible following full payment up until 4:00pm on the date of disconnection.
• Payments received after 4:00pm will have service restored the morning of the next business day.
• Potential disconnections may be appealed to the Board of Trustees at a regularly scheduled meeting. Meetings are held on the 3^rd Thursday of the month at 3:30pm in the Community Room.

Fees

• Late Fee: 10%
• Collection Fee: $ 15
• Disconnection Fee: $ 45
• Returned Check Fee: $ 30
• Turn on/off – normal hours: $ 25
  after hours:   $ 35
• Emergency Off – customer absent: $ 25
• Termination / Reconnection Fee: $ 45

New Service Hook Ups

Water

• Connection without bore: 5/8" to 3/4" connection $1,500.00
• Connection with bore: 5/8" to 3/4" connection $2,000.00

Sewer

• Total cost including connection fee, equipment, & labor estimated $10,000 to $13,000
  $4,000 deposit